R&M Williams Ltd have provided a Responsive Maintenance Service for over 10 years.
Our experience covers:-
- Building maintenance & Repairs
- Carpentry & Joinery
- Plumbing & Heating
- Electrical (Heating & Wiring)
We employ:-
- A large workforce comprising of multi-skilled technicians with certified skills, who are uniformed and carryID Badges.
- Staff fully trained in Customer Care and required to follow our Customer Service Charter.
- A call centre with highly experienced administrative staff, trained in tracker questions and in deploying the right operative for the job.
- Effective scheduling of work via the latest IT systems.
- 365 days a year, 24/7 responsive maintenance service
- Van stocks of tools and materials with experience to suit all needs
- Continuous updates and training of operatives.
Key Features of our contracts include:-
- Single point of contact
- Bespoke IT systems
- Dedicated site based teams of engineers
- An integrated supply chain
- Monthly monitoring of performance via KPIs
Clients:
Linc-Cymru Housing Association
This 12 year framework agreement for planned and responsive maintenance contract covers to properties in Newport, Caerphilly and Gwent, encompassing all trades.
Newydd Housing Association
This is a 3 year framework agreement which encompasses all trades including gas and covers all of Newydd's South Wales housing stock in the Vale of Glamorgan (Barry & Penarth) and the Valleys (Aberdare, Glynneath, Rhydyfelin, Pontypridd and Gilfach Goch).
